FAQ

CATERING

Does Pokii Eatery cater?


Yes we do. Pokii Eatery offers several delicious options that are perfect for any business meeting, event or party—feeding as few as 8 or as many as 18+. Check out our catering crates options here. Looking for a more flexible catering option based on your personal needs? Look no further as we have everything you need to set up your next event. Get started.




Do you deliver catering orders?


Yes, we offer delivery for an additional fee for pre-paid orders placed online or by calling (832) 230-3480. Delivery coverage does vary, so for more details please visit us at pokiieatery.com/onlineorder.




Is set up included with delivery?


No, set up is not included with delivery. However, don’t worry, we help make the set up process very simple with step-by-step instructions which should only require about 10-15 minutes of your time.




How far in advance should I place my catering order?


As you’ve probably witnessed in person, Pokii Eatery can get pretty busy. Because of that, we recommend that you place your catering order as soon as that brilliant idea strikes, to make sure our teams have plenty of time to plan the preparation of your order. We accept catering orders a full 6 months in advance for those who really like to plan ahead. For the spontaneous crowd, we will accept orders with a minimum of 24 hours advanced notice before your desired pick-up time. However, everything is dependent on the availability of our teams based on the other orders that may already be in their queue—so again, the sooner you order, the better.




How much food do I get per person in a catering order?


The amount of food for each of your guests in our catering spreads is similar to the amount of food they’d get if they were in one of our restaurants.




How can I place my catering order?


You can place an order for Pokii Eatery Catering online any time the feeling strikes or if you feel like a little human interaction, you can call (832) 230-3480 11am-9pm CST.




How much time should I plan on to set up my catering order?


Once you get the food home, it takes about 10-15 minutes to set up. If you have a couple people setting up the order, you should be ready to serve your party in 10 minutes. Yay!




Can we include pokii burritos with a catering crate?


Unfortunately we do not offer pokii burritos in our catering spread. Maybe in the future we will.




Do catering orders include salads?


That is correct! You can choose our Artisan Salad as a base option if you'd like.




Do catering orders include beverages?


We don’t currently offer bulk beverage selections, but you can pick up individual drinks at the restaurant.




Do I need to supply my own plates, forks, and napkins when I order catering?


No! Your order will include bowls, forks, napkins, serving spoons and tongs. We even include the matches to light the fuel. All you need to bring to the party is water to add to the hotel pans before you light the fuel.




Do you accept checks for catering orders?


We do accept business checks, but not personal checks. If you’re planning to pay with a business check you’ll need to call (832) 230-3480 to place your pay-in-store order.




Can I pay in advance for a catering order?


Yes you can. In fact, pre-payment is required for all online orders, and we accept pre-payment for all orders placed through (832) 230-3480.




I want to use Pokii Eatery Catering for my wedding, but I want a full service line, complete with servers. Is this something you can do?


We don’t offer full service catering, and we are unable to send a team out to serve the food (although we’d love to be part of your big day). Our catering is simple to set up though, and easy to maintain throughout your event, so you, your friends and family can enjoy the meal without too much hassle. But, we are in the works of creating a catering system just for that!




Can I customize a catering order, or order just a few pans of rice and beans?


Our catering is somewhat customizable, but with some limitations. We do have the create-your-own crate option that may work for you as you pick and choose as you go, while our Signature Crate option is a great option for those who aren't sure on what to order.




Can I modify my catering order once it’s been placed? What if I pre-paid for it?


Yes, if you need to change anything about your catering order, you can modify it up until 24 hours before your scheduled pick-up. You’ll receive a revised order confirmation that will list modifications to your order, including any possible difference in price that will be charged on the day you’ve scheduled to pick it up.




How much space do I need to have in order to set up my catering order?


They say that space is infinite—yet also relative based on the size of the group you’re going to be impressing with your choice of Pokii Eatery Catering. For an average catering order for 18, we recommend having at least one 6ft.-long table. Additional tables will be needed relative to your total order size.




Who do I reach out to for questions regarding my catering order?


If you have questions that are not covered here, or about an order you have yet to place, or regarding an existing order that has not yet been picked up or delivered, please contact (832) 230-3480.

For any questions regarding an order after it’s been picked up or delivered, please reach out to our customer service team on our Jus' Ask Us page found here.





COMPANY INFO

Can I start a franchise or be involved in owning a restaurant in any way?


Nope. We’re not into franchising. But if you have a recommendation for a location, feel free to email us at info@pokiieatery.com.




I need more information on the company. Okay, I’m doing a paper and it's due soon. Can you help?


Of course! We love giving out any info about our business and what we represent. Other things, like recipes and internal functions of our company, are things we've dedicated time and resources to and it's all proprietary information. There is some good stuff though so check it out.





DELIVERY

Does Pokii Eatery deliver?


Yes. We work with several partners to deliver in Houston TX. We only deliver orders for individuals and small groups, not catering. Find out more on the Delivery page.




Do you partner with additional delivery companies other than those listed on Pokiieatery.com?


We currently only work with the approved delivery partners featured on our Delivery page to ensure you receive the high-quality customer service you deserve along with delicious food.




How long will it take to deliver my food?


Each partner is responsible for delivering your order within a reasonable amount of time based on their guidelines.




Do I pay a mark-up to have my Pokii Eatery order delivered through your partners?


We do not allow our partners to mark-up any of our food. However, each partner may add a delivery and/or service fee which is not associated or required by Pokii Eatery. Each delivery/service fee varies by partner.




What if my delivery order is inaccurate?


Our delivery partners take full ownership for ensuring your order is placed correctly. Currently, we require all of our partners to place their orders like any other customer in our restaurant. This helps to ensure they are checking every step of the order creation process. If your order happens to be inaccurate, please contact the delivery partner directly.




Who do I contact regarding delivery payment issues, including refund requests?


If you have questions regarding payment issues including refunds, you will need to work directly with the delivery partner.




Do you deliver catering orders?


Yes, we offer delivery for an additional fee for pre-paid orders placed online or by calling (832) 230-3480. Delivery coverage does vary restaurant by restaurant, so for more details please visit us at pokiieatery.com/catering.





GIFT CARD & COUPON

Where can I buy gift cards?


Unfortunately we do not offer gift cards, but we are in the process in creating some for our happy guests.




How can I check my gift card balance?


Unfortunately we do not offer gift cards, but we are in the process in creating some for our happy guests.





MENU & NUTRITION

Where can I find nutritional information?


Unfortunately we do not have any nutritional value information for our products, but we are working hard to obtain the information. Please check back in the future for any updates on it.




Where can I find allergen information?


Unfortunately we do not have any allergen information for our products, but we are working hard to obtain the information. Please check back in the future for any updates on it.




I am a vegan. What can I eat?


You should avoid our seafood (obviously), but to be honest, we are not vegan friendly. Our product is aimed towards crazy seafood fanatics.




I am a vegetarian. What can I eat?


You should avoid our seafood (obviously), but to be honest, we are not vegan friendly. Our product is aimed towards crazy seafood fanatics.




I love the sauces. Can I buy them by the gallon?


We're flattered. We really are, but we do not actually sell any of our foods in bulk. In order to maintain the shelf life required for retail, we’d have to add preservatives and we don’t want to do that. We're happy to sell you some sides if you'd like.




We're addicted, but my kids don't like raw food. Does Pokii Eatery have a cooked option they can eat?


We offer shrimp tempura and octopus that are fully cooked options along with crab meat and spicy crab.





ORDERING

How do I order food via the world wide web (assuming this whole internet thing isn’t just a passing fad)?


You can do that by pressing the Order Online button up and to the right of this page.




Does Pokii Eatery cater?


Yes we do. Depending on your location, Pokii Eatery Catering offers several delicious options that are perfect for any business meeting, event or party—feeding as few as 6 or as many as 200. Check out our catering crates options here.




I can’t order online? What gives?


Make sure your browser accepts all cookies in all situations. If you are trying to get a new password, check your spam folder. Pokiirittos are not spam, but some e-mail systems don’t have any taste. If you're still having trouble, contact us on the Email Us section of our website and we’ll help you out.




Does Pokii Eatery deliver?


Yes. We work with several partners to deliver in Houston, Tx. We only deliver orders for individuals and small groups, not catering. Find out more on the Delivery page.





RESTAURANT

Where can I find out about new restaurants in my area?


Sign up for our e-mail or mobile alerts in the footer of the website. If you're more of the social type, you can like us on Facebook at facebook.com/pokiieatery or follow us on Twitter at twitter.com/pokiieatery.




When are Pokii Eatery restaurants open?


We are open from 11 am to 9 pm every day of the week.





©2018 by Pokii Eatery Inc.

12153 Katy Freeway

Houston, TX 77079

(832) 230-3480

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